RETURNS POLICY

We want you to be satisfied with your purchase, if you are not completely happy, you can return the product to us and we will either repair/replace or credit your account, subject to the terms below.
 
To ensure your request is processed as soon as possible, you are responsible for the following:
• Package your items securely and safely for protection during transit
• Include all accessories and parts that were sold with the product
• Email your return request to info@btoners.co.za and include:
◦ Your order number
◦ Item you wish to return
◦ Reason for return
 Failure to adhere to these requirements could delay the processing of your refund request or result in the decline altogether.

 1. I changed my mind about my order:
Should you change your mind about your order, you can return it to us provided that:
• You request a return within 7 days of receiving your order (after 7 days you may only return a product if it is defective)
• It is undamaged and unused with the original packaging
• It is not missing any accessories or parts
• You pay a courier fee of R150.00 excluding VAT 


2. 2. I did not receive what I had ordered: If a product is not what you ordered or not as described on the website, you can return it to us at no charge provided that: • You request a return with 7 days of receiving your order (after 7 days you may only return a product if its defective) • It is undamaged and unused with the original packaging • It is not missing any accessories or parts
      

       

      3. 3. I received a damaged product:
            • If you received a damaged product, you need to notify us within 7 days upon receipt of delivery. 
You can return the product to us at no charge and, if stock is available, we will replace the product immediately. 
Should your product no longer be in stock we will credit your account.

             4. I received a defective product:
            • A defect is material imperfection in the manufacture of a product or any characteristic of a product that makes it less acceptable than one would reasonably be entitled to expect. The following will NOT be regarded as defects and will not entitle you to a return:
            • faults resulting from normal wear and tear;
            • damage arising from negligence, user abuse or incorrect usage of the product;
            • damage arising from electrical surges or sea air corrosion;
            • damage arising from a failure to adequately care for the product;
            • damage arising from unauthorized alterations to the product;
            • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.